Skip to content

Legal Center

Delete Your Account.

How to permanently delete your Keystone IQ account and what happens to your data when you do. No sign-in required to read this page.

To delete your account

  1. Sign in to Keystone IQ.
  2. Go to Settings.
  3. Select Delete Account and confirm.

No account, or can't sign in? Email support@keystoneiq.app from the address on the account and we'll process the deletion for you.

What happens to your data

Kept while your account is active. Free Starter accounts with no sign-in for 12 months are deleted after a 60-day email notice. Requested deletions complete approximately 30 days after your request.

Permanent deletion removes your operational data across our systems: transactions, properties, tenants, documents in the Document Vault, sign-in history, and any connected bank or mortgage accounts. Access to connected financial institutions (via Plaid) is revoked and the associated access tokens are destroyed. A few narrow categories are kept beyond this point, each for a specific, disclosed reason: payment records tied to your subscription are retained by Stripe, our payment processor, to meet its own financial and tax record-keeping obligations; if you ever unsubscribed from or reported one of our emails as unwanted, we keep that instruction indefinitely so we never contact that address again; and bug reports you submitted are mirrored to our internal issue tracker as described in our Privacy Policy, deletable individually on request. None of these retained categories contain your property, tenant, or financial data.

When you delete your account we also instruct the third-party services that hold data on our behalf, not just our own systems. Access to your connected financial institutions is revoked at Plaid, your sign-in identity is deleted at our authentication provider, and your customer record is scrubbed at Stripe, which retains issued invoices to meet its own financial and tax record-keeping obligations. Two services keep records under their own schedules rather than ours: bug reports you submitted are mirrored to our internal issue tracker and can be deleted individually on request, and our email provider retains delivery logs under its own retention policy. If you would like us to pursue deletion with any sub-processor on your behalf, email support@keystoneiq.app and we will.

Your rights

You may request deletion of your account and data at any time from your account settings or by emailing support@keystoneiq.app. Verified erasure requests under GDPR and CCPA are honored. Our full Privacy Policy has the complete picture, including what we collect and why.